HELP / FAQS

Bio-scalar energy is a form of energy associated with the EESystem™ technology. Our products — including EEBracelets, EEMedallions, and the EEQube — are designed and enhanced using the EESystem™ to support wellness, balance, and energy in your everyday life.

No. EESystem™ products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. They are for wellness and educational purposes only. If you have a health concern, please consult your physician.

EEBracelets and EEMedallions are wearable, bio-scalar enhanced gemstone products you can carry with you throughout the day. The EEQube is a compact, home-use bio-photonic scalar energy system — a more powerful experience designed for your living room, bedroom, or office.

EEShop offers a range of bio-scalar enhanced products across several categories: EEBracelets (gemstone beaded bracelets), EEMedallions (wearable gemstone pendants), Apparel (including the EEHoodie), Wellness, Bath & Detox products (including EESalt), and the EEQube — a personal home bio-scalar energy system. We also carry the Hydrogen Water Bottle for daily wellness support.

Simply wear your EEBracelet on your wrist or your EEMedallion around your neck or close to your body throughout the day. There are no special activation steps required — the bio-scalar enhancement is already embedded in the gemstone through the EESystem™ process.

Avoid prolonged exposure to water, harsh chemicals, or extreme temperatures. When not wearing your bracelet or medallion, store it in a cool, dry place. Clean gently with a soft dry cloth. Avoid ultrasonic cleaners or chemical jewelry cleaners, as these may damage the gemstone or the enhancement.

Absolutely. Many EESystem™ community members use both wearables and center sessions as part of a comprehensive wellness routine. The wearable products allow you to maintain energetic support between sessions.

EEBracelets are available in multiple sizes depending on the style: 7", 7.5", 8", and Adjustable options are offered for select gemstones. Size availability varies by gemstone — please refer to the individual product page for exact size options.

To find your bracelet size, measure your wrist circumference with a flexible measuring tape or a strip of paper. Add approximately 0.5" to 1" for a comfortable fit. For example, if your wrist measures 6.5", a 7" or 7.5" bracelet would typically be a good fit. If you're between sizes or prefer a looser or tighter feel, consider the Adjustable option where available.

Yes. EEMedallions are available in full-size and mini versions. The mini versions are also available in 2-packs, making them a great option for gifting or for wearing in different ways.

No, you can check out as a guest. However, creating an account at ees.shop allows you to track your orders, view order history, manage your shipping addresses, and access your settings all in one place. We recommend creating an account for a smoother experience.

Yes! We offer free shipping on all retail orders over $199 within the USA and Canada. International shipping rates apply for orders outside North America.

Yes, we ship worldwide. International shipping rates will be calculated at checkout based on your location.

Shipping times vary depending on your location. Once your order ships, you'll receive a tracking number to monitor its progress.

Once your order ships, a tracking number will be sent to the email address associated with your order. You can use this number on the carrier's website to track your shipment in real time. If you have an account at ees.shop, you can also view your order status under "Orders" in your account dashboard.

If your order has not arrived within the expected timeframe, first check your tracking number for updates. If tracking shows a delivery issue or your order appears lost, please contact our support team with your order number and we will investigate and assist you.

Payment plan or financing options, if available, will be displayed at checkout. For the EEQube or other higher-ticket items, please contact our support team at shop-support.eesystem.com to ask about any available options.

All prices are displayed and charged in USD (US Dollars). Our store ships globally, and your bank or payment provider may apply a currency conversion fee if your account is in a different currency.

All sales are final. Due to the nature of our bio-scalar enhanced products, we are unable to accept returns. Please review your order carefully before completing your purchase.

If your item arrives damaged, please contact our support team at shop-support.eesystem.com with photos of the damage and we'll work to make it right.

If you received an item that is different from what you ordered, please reach out to shop-support.eesystem.com with your order number and a description of the discrepancy. We will work to resolve the issue promptly.

You can create an account by clicking the user icon 👤 on the navigation bar and following the sign-up prompts. You will need a valid email address to register. Once created, your account lets you track orders, manage your address book, and view purchase history.

You can reach our support team at shop-support.eesystem.com for order inquiries, product questions, or any other assistance.

The EEShop support team handles all inquiries related to ees.shop, including product questions, order status and delivery issues, damaged items received, and general store inquiries. For inquiries unrelated to EEShop — such as questions about EESystem™ centers, installing an EESystem™, or the technology itself — please visit our official website.

Yes, we ensure that all our gold is sourced from ethical suppliers who adhere to responsible mining practices.

The EEQube is our most affordable and portable home bio-scalar energy system. It uses bio-photonic fountain technology to bring the EESystem™ experience into your personal space.

Visit eesystem.com/eeqube for full details, specs, and information about how it works.

Yes! We have a dedicated wholesale program for EESystem™ centers. You can apply and access pricing through our Center Wholesale portal on the site.

To apply for wholesale access, navigate to the "Center Wholesale" section on ees.shop. You will be directed to our wholesale portal where you can submit your application. Approval is typically granted to verified EESystem™ centers.

Information about opening an EESystem™ center can be found at our official website. The EESystem™ team handles center inquiries, installation, and support separately from the EEShop. You can reach the EESystem™ team for information about becoming a center operator.